Susana P Coj
map-marker Palmhurst, Texas

Trouble with my delivery

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The laptop wasn't working and he said he'll give us a call back n he never did . So I made a complaint to corporate office and now the the guy James said he was the store Manger and he clearly wasn't.

I told him to pick up the stuff and he said no until we make a payment 1st. I told no I don't have to , I already made a complaint to corporate to arrange a pick up . So if they didn't inform you that's not my problem. He said no it is your problem .

He said I shouldn't have called corporate that their not in charge of them . I told you my address come pick it up, and he was yelling at me ,talking over me .

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Loss:
$70

Preferred solution: Full refund

User's recommendation: Don't shop here , don't talk to James

Anonymous
map-marker Port Isabel, Texas

Rude supervisor and charged a card without permission

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I had asked them to remove 2 different debit cards from my account and supposably they did and which they didnt obviously and now charged card 2 times without authorizing payment and the supervisor is very ride with customers and even hung up in me 2 times and was calling me a liar just cuz he saw my van outside which by the way I was in an accident obviously they can see my hit on my side of vehicle very rude and unprofessionalno
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Anonymous

Complaint

Gabriel manager of Flexi Compras on Calton road is the most arrogant manager I’m still waiting for him to return my call since 5 days ago. Today I call n the girl asst manager hanged up the phone on me and stated manager does not want to talk to me. Worst store I hav dealt with.
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Loss:
$4
Cons:
  • Bad customer service
Reason of review:
Poor customer service

Preferred solution: Speak with someone with courtesy n respect

Rukiya Fgd
map-marker San Benito, Texas

Humiliation,harasment by employee.Un professional attempt's to resolve the problem.

One or maybe two employees ran my bankcard without my authorization.Im trying to get this issue resolved before I go to the authorities.
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Reason of review:
Poor customer service
Vanessa C Dlh
map-marker Mcallen, Texas

Robo dei dinero Faude

Se cobraron Todo in mes de pago sin mi autorizacion Ya esta la 5 Quinta ves que hacen esto y yo nunca e dado permiso no firmado nada de que puedan cobrarse con mi tarjeta FLEXI COMPRAS DE MCALLEN WARE RD Y PECAN able con la manager y solo dice I'm sorry mam we think there was not gonna be a problem
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Reason of review:
Problems with payment
Anonymous

Payment without authorization

Flexi withdrew a payment from my account without my authorization. No where in our contract did it state there that they were allowed to do so without my consent. Also, the manager was always sending me text messages from his personal phone to my phone which my husband and myself thought this was very unprofessional. We were out of town on an emergency with borrowed money and because of this unauthorized payment withdrawal, they left us stuck where we were at without a way to return and again having to borrow more money. I have already filed a complaint against them and the person responsible.
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Reason of review:
Problems with payment
Anonymous
map-marker Laredo, Texas

Being harrased

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Ive been with u guys for like 3 or more years right know iam having trouble with my payment ill be able to paybon saturday but they want to pressure me that onely have formtoday
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Reason of review:
Poor customer service
Tangee Eio

Payment withdrawl

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Flexi took a payment without my authorization. I would like to speak with someone about this.. They did not speak with my wife nor me about taking a payment.
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Reason of review:
Problems with payment
Anonymous

Flexi Compras - Debt Collection Review

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We experienced a very shocking and frightful encounter with a rent to own furniture store Flexi employee. On 4/22/17 a Flexi employee came to my home twice to collect from my son who suffers from severe anxiety and sucidal ideation. The 2nd time the employee corner my son. The employee then bullied and threaten my son and said he was not leaving and would sleep in my front porch until he got the payment. He followed my son to withdrawn money from my bank account because he did not get pay until Thursday. The employee followed my son to the ATM causing my son to wreck my car. Employee did not care laughed at my son while he was having an anxiety attack. The employee grabbed the money and left. My son returned home upset having anxiety attack. My son took off walking very upset fearing he would hurt himself. I contacted the store to place a complaint and the person that answer the call only blame my son and refused to talk to his employee on his inappropriate behavior. I understand my son was a week or two late but to bully and threaten a client in that matter is very unprofessional and cruel. I want to place a complaint against Flexi and especially that employee for this type of behavior never happens again to anyone else. A formal compliant will be place to the Better Business Bureau.
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Reason of review:
Poor customer service
Anonymous

Flexi Harassment

Someone from Flexi came by to collect on my son. He harassed my son to get money from ATM machine . flexi staff followed my son causing him to wreck my car. I am putting a big compliant to the better business bureau on Flexi. I will only provide negative feedback so other people will not be harassed and followed and mistreated as we were. For $50 pass due, Flexi staff threaten to sleep at the front door until he got paid. There is other ways collect besides bully soneone. I just want people to know that if you do not want to be bullied do not rent to buy from Flexi.
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Reason of review:
Poor customer service

Preferred solution: Flexi stop sending bullies to terrorize customers

Anonymous
map-marker San Antonio, Texas

Felix Compras Furniture Falling Apart San Antonio , Tx

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Well I purchased to lease a loveseat and sofa from this business ,Felix Compras . I loved the style ,color , and material . I was told they also they were the last ones left .When they got delivered ,I noticed the bottom feet were positioned differently . I called the store back and asked if this was normal . They said yes . So I kept the sofa and loveseat . Just this past week I noticed the sofa was lower on then the other side of the sofa . I immediately called the store and spoke with a employee . He stated he would come by on that day which was a Friday . And would repair and or repositioned the feet .I waited all day and he never arrived . I assumed He was not going to show up . I got called today which is Tuesday by someone named Jose , because my payment was due . I asked if anyone was going to make repair on the sofa , he said I wasn't on a schedule for repairs .He also told me their not responsible for any repairs .And that I also have to make a three day payment even though , I am going to return the sofa and loveseat .I felt totally dissatisfied as a customer . Bad service .
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Loss:
$480
Reason of review:
Poor customer service

Preferred solution: Full refund

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